Thursday, January 27, 2011

VERIZON - AT&T is looking awfully good right now

OK - last time I ranted about a public corporation on this site it was picked up by customer service and a simple fix that I had been trying for for over a week was dealt with in a matter of hours - plus a senior vice-president for customer service gave me his direct line for future use if necessary. Thank you Comcast - you stepped up.
Now for Verizon - I cannot access my account information on-line. This has been an ongoing problem. This afternoon I spent from 3:57 p.m. to 5:03 p.m. in an attempt to resolve this matter - net result - I received the following : Your Verizon Wireless online account - Account Number ending with XXXX This email is to confirm that you have been de-enrolled from My Account. If you would like online access to your Verizon Wireless account in the future, please visit and re-register at My Account.
Do you think I can re register  - no, no, no, no - that would be too simple! OK, scratch that thought. Let's start over, I said on my second round of calls. Let's take this now 10 plus year account out of the business name and put it in my name - after all - I've been paying the bills etc. for a decade. NO, no, no. Can't do that. "We have to open a new account."
"I don't want a new account"
"You have to have a new account"

Can anyone see the logic in this? - my name has always been on the account. I just want to be able to access the account on-line.
Let's hope the Verizon spyders crawl this way, pick this up, leave me a message and resolve this ridiculous saga without further waste of my time. I'd like to think customer loyalty had some reward.

No comments:

Post a Comment

Let's talk....Give us your comments

Note: Only a member of this blog may post a comment.